Service Level Agreement (SLA)
Last updated: February 19, 2026
Guaranteed Availability
Starter
99%
7h 18min/mo
Business
99.5%
3h 39min/mo
Enterprise
99.9%
43min/mo
Support Response Time
| Plano | Tempo de resposta |
|---|---|
| Starter | 48 business hours |
| Business | 8 business hours |
| Enterprise | 1h (critical) / 4h (normal) |
Downtime Credits
If uptime falls below the guarantee, you receive credits on the next cycle.
- Below 99%: 10% credit
- Below 95%: 25% credit
- Below 90%: 50% credit
Monitoring
We continuously monitor all servers and instances. Automatic alerts are triggered when any instance is unavailable for more than 2 minutes. Real-time status available at status.automabothub.com
SLA Exclusions
- Scheduled maintenance with 24+ hours prior notice
- Incidents caused by incorrect client configurations
- Large-scale DDoS attacks
- Third-party service failures (e.g. Stripe, Firebase, DNS)
- Force majeure (natural disasters, widespread power failures)
How to Request a Credit
Send an email to [email protected] with: instance ID, downtime period and impact. Credits are evaluated and applied within 5 business days.