Service Level Agreement (SLA)

Last updated: February 19, 2026

Guaranteed Availability

Starter

99%

7h 18min/mo

Business

99.5%

3h 39min/mo

Enterprise

99.9%

43min/mo

Support Response Time

Plano	Tempo de resposta
Starter	48 business hours
Business	8 business hours
Enterprise	1h (critical) / 4h (normal)

Downtime Credits

If uptime falls below the guarantee, you receive credits on the next cycle.

Below 99%: 10% credit
Below 95%: 25% credit
Below 90%: 50% credit

Monitoring

We continuously monitor all servers and instances. Automatic alerts are triggered when any instance is unavailable for more than 2 minutes. Real-time status available at status.automabothub.com

SLA Exclusions

Scheduled maintenance with 24+ hours prior notice
Incidents caused by incorrect client configurations
Large-scale DDoS attacks
Third-party service failures (e.g. Stripe, Firebase, DNS)
Force majeure (natural disasters, widespread power failures)

How to Request a Credit

Send an email to [email protected] with: instance ID, downtime period and impact. Credits are evaluated and applied within 5 business days.